![]() ![]() Get a second Flextel number and set it to Auto Attendant mode too. Hang-up on no response? - Click the special radio button marked Hangup.If you want a different extension, then click the radio button on the right of the preferred extension. Change the default Extension Number? - If the caller does not press any key, the system will repeat your menu greeting three times and then connects to extension number 1.Now any caller that withholds their number will be diverted to the Divert(ICD) destination (normally Leave-a-Message) Screen Anonymous Callers? - just check the Anonymous box. ![]() This works like voicemail, but the announcement cannot be changed. When an extension doesn't answer or is busy, callers will be diverted to leave a message. Leave-a-Message? Alternatively, if you do not want callers to return to Menu, set Divert(ICD) to Leave-a-Message.Caller Time-Out? Select the preferred time-out for callers to return to the menu, if the extension does not answer.On your " Extension" page, you could have the following setup:. So in order to create an automatic Auto-Attendant that suits your company, you could record your greeting with the following text:. You may run a small company with specialists in different departments. Recording your Auto-Attendant greeting: You can either upload your studio quality files with our file upload facility or dial 03, then enter your Flextel number and PIN, follow the instructions to record your greeting.If you choose your labels carefully, the page will try and generate a suggested script to help you record your Auto-Attendant greeting menu. Setup your Extensions - just click Extensions and then add your Extension Phone numbers and Label them.Activating Auto Attendant - after logging in, set the Destination of your Flextel number to Auto-Attendant mode, using the drop down menu.Now check the 'Call Transfer' box and you are ready to go. Logon and go to the Settings page of the Auto-Attendant number you wish to control. Transfer is exactly the same as the extension. Now dial the full mobile or phone number. If your colleague is on an external mobile or phone, then press #9 to get an outside line and you will then hear dial tone. If the extension doesn't respond, you can reconnect to the caller by pressing the * (star) key.Īny transferred call can be transferred again, as many times as needed. Alternatively, if the extension hangs up you're immediately reconnected to the caller. To transfer the call, you simply hang up and the caller is immediately transferred. The Caller is played music-on-hold, while you contact the extension. With this feature enabled any incoming call can be transferred to another extension, or even an external mobile or landline.Īdvise the caller you are going to ask a colleague and then press #, followed by the required extension number.
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